Pickup & Delivery Orders
Pickup & Delivery orders cover a fuller workflow: collect the package, optionally stage it through a warehouse, and deliver it to the final destination.
Use this order type when the dispatcher needs one workflow that connects pickup and final delivery behavior.
When To Use Pickup & Delivery
Use Pickup & Delivery when:
- A package must be collected from one party and delivered to another.
- The order may need warehouse staging.
- A replacement or return delivery may be created after completion.
- Operations need visibility across both pickup and delivery legs.
Warehouse Staging
Pickup & Delivery orders can include a staging warehouse. A staging warehouse is a controlled location used between pickup and delivery.
Use staging when:
- The package must pass through a warehouse before final delivery.
- The driver is collecting from one zone and final delivery will happen later.
- The business requires warehouse scanning, sorting, or transfer.
If staging is required, the staging warehouse must be selected before the order can be created. A missing staging warehouse can block order creation.
Replacement Order Option
The order form includes a replacement order option for supported workflows. When this is enabled, the system can create and assign a return/replacement delivery after the driver completes the delivery.
Use this only when the business process requires a planned replacement or reverse movement. Do not enable it for normal one-way deliveries.
What To Check Before Dispatch
- Pickup location and pickup zone.
- Delivery location and dropoff zone.
- Staging warehouse, if required.
- Delivery service and payer type.
- Payment method and COD amount when applicable.
- Unit size and package details.
- Driver availability, vehicle, and route suitability.
- Child or return order information in order details.