Support Tickets

5 API calls in this section.

Unified support tickets API. The same endpoints are used by the customer portal and the storefront market — pass source (and related_order_id when source=storefront) to differentiate origin. Tenant admins can filter the support queue by source from the messaging APIs.

Create Support Ticket (Customer Portal)

Customer Portal / Delivery Management / Support Tickets

POST/customer/support/tickets

Creates a customer-portal support ticket and its chat conversation. source defaults to customer_portal. Pass related_delivery_id to link a delivery (optional). A 409 is returned if an open ticket already exists for the same delivery.

Headers

Parameter	Type	Description
Authorization	string	Example: Bearer {{access_token}}
Content-Type	string	Example: application/json

Body parameters

Parameter	Type	Description
subject	string	—
priority	string	—
source	string	—
related_delivery_id	string	—
message	string	—

Staging

Request

curl

1curl --globoff --request POST "https://staging-api.ondi.io/functions/v1/customer/support/tickets" \2  --header "Authorization: Bearer ${ONDI_ACCESS_TOKEN}" \3  --header "Content-Type: application/json" \4  --data-raw '{5  "subject": "Delivery delayed",6  "priority": "medium",7  "source": "customer_portal",8  "related_delivery_id": "uuid",9  "message": "My delivery is delayed, please help"10}'

Response examples

No saved response example. Use Try it to inspect a staging response.

Create Support Ticket (Storefront / Market)

Customer Portal / Delivery Management / Support Tickets

POST/customer/support/tickets

Creates a storefront-originated support ticket. source MUST be storefront and related_order_id is required. The order is verified to belong to the authenticated buyer and to the same tenant before the ticket is created. The conversation title and first message include the order number.

Headers

Parameter	Type	Description
Authorization	string	Example: Bearer {{access_token}}
Content-Type	string	Example: application/json

Body parameters

Parameter	Type	Description
subject	string	—
priority	string	—
source	string	—
related_order_id	string	—
message	string	—

Staging

Request

curl

1curl --globoff --request POST "https://staging-api.ondi.io/functions/v1/customer/support/tickets" \2  --header "Authorization: Bearer ${ONDI_ACCESS_TOKEN}" \3  --header "Content-Type: application/json" \4  --data-raw '{5  "subject": "Wrong item received",6  "priority": "high",7  "source": "storefront",8  "related_order_id": "uuid",9  "message": "My order had the wrong product, please help."10}'

Response examples

409Conflict

Response body

json

1{2  "success": false,3  "message": "A support ticket is already open for this item",4  "error": "support_ticket_already_open_for_related",5  "data": {6    "existing_ticket_id": "ticket-uuid",7    "existing_conversation_id": "conversation-uuid"8  }9}

List Support Tickets

Customer Portal / Delivery Management / Support Tickets

GET/customer/support/tickets

Lists the authenticated user's tickets with conversation summary. Use source to scope a portal-specific view (e.g. only storefront-order tickets).

Query parameters

Parameter	Type	Description
page	string	Page number (>=1) Page number (>=1) Example: 1
limit	string	Items per page (1-50) Items per page (1-50) Example: 20
statusOptional	string	open | closed open | closed Example: open
sourceOptional	string	customer_portal | storefront | restaurant — filter by ticket origin customer_portal | storefront | restaurant — filter by ticket origin Example: storefront

Headers

Parameter	Type	Description
Authorization	string	Example: Bearer {{access_token}}

Staging

Request

curl

1curl --globoff --request GET "https://staging-api.ondi.io/functions/v1/customer/support/tickets?page=1&limit=20&status=open&source=storefront" \2  --header "Authorization: Bearer ${ONDI_ACCESS_TOKEN}"

Response examples

No saved response example. Use Try it to inspect a staging response.

Get Support Ticket

Customer Portal / Delivery Management / Support Tickets

GET/customer/support/tickets/:id

Gets a single ticket (customer-scoped) with conversation summary, assigned_to_user, linked delivery (when source=customer_portal) or order (when source=storefront).

Path parameters

Parameter	Type	Description
idRequired	string	Support ticket ID Support ticket ID Example: uuid

Headers

Parameter	Type	Description
Authorization	string	Example: Bearer {{access_token}}

Staging

Request

curl

1curl --globoff --request GET "https://staging-api.ondi.io/functions/v1/customer/support/tickets/${ID}" \2  --header "Authorization: Bearer ${ONDI_ACCESS_TOKEN}"

Response examples

No saved response example. Use Try it to inspect a staging response.

Close Ticket

Customer Portal / Delivery Management / Support Tickets

POST/customer/support/tickets/:id/close

Closes the support ticket (only if allow_customer_close is enabled in portal settings).

Path parameters

Parameter	Type	Description
idRequired	string	Support ticket ID Support ticket ID Example: uuid

Headers

Parameter	Type	Description
Authorization	string	Example: Bearer {{access_token}}

Staging

Request

curl

1curl --globoff --request POST "https://staging-api.ondi.io/functions/v1/customer/support/tickets/${ID}/close" \2  --header "Authorization: Bearer ${ONDI_ACCESS_TOKEN}"

Response examples

No saved response example. Use Try it to inspect a staging response.